Recruti.co

Customer Support Agent

Full-time Remote

What to do:

Handle live chats and support tickets, providing prompt and accurate responses to players

Assist players with verification (KYC), deposits, and withdrawals

Provide consultation по bonuses, promotions, and gaming products

Identify and escalate suspicious customer activity

Conduct basic analysis to identify unusual questions and cases

Offer customers different solutions to resolve their requests

Participate in improving and optimizing customer support processes and player satisfaction

We expect:

Strong communication skills and ability to build rapport with customers

Experience in call centers, sales, or other customer-facing roles is a plus

Experience in iGaming / betting / fintech will be an advantage

English level: Upper-Intermediate (B1+) or higher

Attention to detail, responsibility, and stress resistance

Ability to learn quickly and work in a fast-paced environment

Motivation to grow in the iGaming industry and a proactive mindset

We offer:

Work in a new iGaming project — a company providing customer support services

Modern workflows with AI-powered tools

Fast career growth (on average within 3–4 months)

Friendly, young, and supportive team open to knowledge sharing and collaboration

Competitive salary + quarterly bonuses

On-the-job training

Fully remote work format

2/2 schedule with 12-hour day and night shifts

✦ Contact

Ready to Take
The Next Step?

Submit your application and we'll reach out within 24 hours. Let's discuss your career goals and find the best vacancies for you.