Recruti.co

Customer Support Technical Manager

Full-time Remote

What to do:

Full technical setup and configuration of LiveChat and HelpDesk for new projects, including setup and support of chatbots

Manage access rights to all support software and platforms

Conduct regular QA of bots and LiveChat/HelpDesk settings, and prepare reports

Project management of support team tasks, monitor task completion, and coordinate with other departments

Analyze data, optimize support processes, and ensure accuracy of repetitive, detail-oriented tasks

Research, evaluate, and integrate new technical solutions for support

We expect:

1+ year of experience in roles such as QA tester, CS Shift Lead, or Technical Support Manager

Experience in iGaming or related industries is a strong advantage

Russian and English: B2+

Professional experience with LiveChat, HelpDesk, and understanding of API principles

Experience in developing and maintaining chatbots

Personal qualities: attention to detail, structured thinking, organization, and independence

We offer:

Competitive salary with possible bonuses and performance rewards

Remote work format

Fast career growth and professional development

Additional benefits are provided according to the company’s internal policies

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